FAQ

For merchants

Must customers pay on pickup?

No. Pay on pickup is optional. Customers choosing Self pick-up can use any payment method offered on the sales channel, and pay online in advance.

Can I charge for self pick-up?

Yes. Self pick-up is installed free, but you can set prices like for any shipping method under Settings → Shop → Shipping.

How long is a time slot?

30 minutes. Slots must fit completely inside an opening interval, and past slots are not offered.

Can I limit how many orders are picked up per slot?

Not in 0.10.0. There is no capacity, cut-off or lead-time rule; a developer can add them — see Extending.

Why is a location missing from the checkout list?

It must be active, assigned to the sales channel, and open on at least one day of the next 14 days in its own time zone. See Troubleshooting.

Which time zone are opening hours in?

The location's own time zone (IANA name such as Africa/Lagos). New locations start on UTC, so set it when you create the location.

In which time zone are pickup times shown?

In the location's time zone — on the confirmation page, in both emails, in the SMS to the location and on the order's Pickup information tab. See Troubleshooting.

Must the customer choose a pickup time?

Yes. Checkout is blocked until the customer chooses a location and a time.

What does "Use my location" do with the customer's position?

It sorts the location list nearest first. The position is rounded to two decimals, used for that one request and never stored. The link only appears after the customer allows Pickup location by distance in the cookie settings. See Use my location.

Does the "ready for pickup" email say where and when to collect?

Yes. It names the location, its address and the pickup time. Edit the text under Settings → Email templates — see Emails.

Who receives the "new pickup order" email?

The pickup location's email address. Edit the text under Settings → Email templates, or change the recipient logic in the Send pickup notification to admin flow.

How do I tell the customer the order is ready?

Set the order's delivery status to Ready. The installed flow emails the customer. You can add an SMS with the SMS plugin.

What happens to orders if I delete a location?

The orders keep their pickup time and instructions and show "location deleted". To stop offering a location, set it inactive instead.

Does it work on Shopware 6.6?

No. Shopware 6.7 only.