Pickup locations

For merchants

A pickup location is a store, warehouse or counter where customers collect their orders. Each one has an address, an email for new orders, the storefronts it serves and its own opening schedule.

The screenshots set up a store in Lagos: open Monday–Friday 09:00–17:00, Saturday 10:00–16:00 and Sunday 12:00–17:00, closed on 1 October.

Open the list

1. In the left menu, click Content (1).
2. Click Pickup Locations (2).
3. To create one, click Add pickup location (3). To change one, click its name.

1. Location details

Field	Required	Notes
Name	yes	Shown to customers in checkout and in emails.
Street, City, Postal code	yes	Shown to customers.
Additional address line 1 / 2	no	Stored with the location, but not shown in checkout, emails or on orders.
Email (4)	yes	Receives the New pickup order received email for every order collected here. Use an inbox the store team reads.
Phone number	no	Shown on the order confirmation if contact details are enabled, and used by the Send pickup SMS to location flow action. Use international format, e.g. +2348012345678.
Default Sales Channel (1)	yes	One storefront. If Enable pickup location selection is off for that storefront, this location is pre-selected and locked in checkout — see Configuration. Give one location per storefront this role.

2. Opening schedule

Below the details is the Opening schedule. A new location starts with UTC as its time zone and Monday–Friday 09:00–17:00, weekends closed. Change these to match the store.

Time zone (1)

Choose the location's time zone, for example Africa/Lagos, Africa/Accra or Africa/Nairobi. Opening times are read in this zone, and "is it open on this day, at this time" is always decided in it, not in the server's or the customer's zone.

Set the time zone first

The default is UTC. A Lagos store left on UTC opens and closes an hour late for customers.

Weekly schedule (2)

The Summary line shows the whole week at a glance, e.g. Mon-Fri: 09:00-17:00 | Sat: 10:00-16:00 | Sun: 12:00-17:00.

• Switch a day on to open it, and click the day to expand it.
• Enter Opens and Closes as HH:MM (24-hour).
• Add interval adds a second opening period on the same day, for a lunch break: 09:00–13:00 and 14:00–18:00. The bin icon removes one.
• A day switched off is closed.
• An interval that closes after midnight (e.g. 18:00–02:00) runs into the next day.
• Closing time is exclusive: a store closing at 17:00 offers its last slot at 16:30.
• Intervals on the same day must not overlap.

Special dates & holidays (3)

Expand Special dates & holidays and click Add special date to override the weekly schedule for one day:

• switch Closed on for a public holiday or stock-take day (the screenshot closes the store on 1 October, Independence Day);
• or leave it off and enter different Opens / Closes times, e.g. shorter hours on Christmas Eve.

A special date always wins over the weekly schedule.

Click Save at the top right. The location now appears in the list.

How customers see it

• The checkout list shows locations that are active, assigned to the customer's storefront and open on at least one day of the next 14 days, in the location's time zone.
• They are listed alphabetically. If the customer uses Use my location, the nearest come first.
• After choosing a location and a date, the customer sees 30-minute slots that fit completely inside an opening interval. Past slots are not offered.
• The time is checked again when the order is placed.

The full checkout is on Customer checkout.

Closed for a while?

A location closed for the whole next two weeks (holidays, refurbishment) drops out of the list automatically and returns when it reopens. To withdraw it for longer, switch it inactive.

Deleting a location

Deleting a location keeps the pickup time and instructions on existing orders; their Pickup information tab then says the location was deleted. If you only want to stop offering it, switch it inactive instead.

Permissions

Roles need Content → Pickup location (Viewer, Editor, Creator, Deleter) to manage locations. Viewer also requires viewing sales channels. How roles work: Shopware: Users & permissions.