Orders, emails & flows

For merchants

Pickup information on the order

Every order placed with Self pick-up has a Pickup information tab in the Administration showing the location (address and contact), the chosen date and time, and the customer's instructions. It is read-only. If the location was deleted since, the tab says so and still shows the time and instructions.

Order handling

Click and Pick adds one delivery state, Ready (technical name ready), to Shopware's delivery status:

Open ──ready──▶ Ready ──ship──▶ Shipped
  ▲              │
  └───reopen─────┘   (and Cancel)

A typical day:

1. A pickup order arrives. The store receives the new pickup order email.
2. Staff pick and pack the order, then set the delivery status to Ready.
3. The customer receives Order ready for pickup.
4. When the customer collects, set the delivery status to Shipped and, for Pay on pickup, the payment status to Paid.

Pay on pickup orders start with the payment status Open. Nothing is charged online; mark the payment as paid when you receive it.

Emails

Two mail templates are installed (English and German), editable under Settings → Email templates (Shopware: Email templates):

Template	Subject	Sent to	When
Pickup ready	Order ready for pickup	Customer	Delivery status changes to Ready
Pickup order placed (admin)	New pickup order received - #<order number>	The order's pickup location email	A pickup order is placed

Templates can use order, customer, pickupLocation (name, address, contact) and pickupOrderLocation (pickupTime, comment).

Flows

Two flows are installed active — you can edit or disable them in Settings → Flow Builder (Shopware: Flow Builder):

Flow	Trigger	Action
Send pickup ready mail	state_enter.order_delivery.state.ready	Email the customer
Send pickup notification to admin	pickup.order.placed	Email the pickup location

Triggers you can use

Trigger	When
Pickup order placed (pickup.order.placed)	An order with self pick-up was placed
Pickup order ready (pickup.order.ready)	A pickup order's delivery entered Ready

Both provide the order, the customer, the pickup location and the pickup time/comment.

Actions

Under the Click & Pick group:

Action	What it does
Send pickup notification to admin	Emails the order's pickup location. Choose a mail template, or leave empty for the plugin's default.
Send pickup SMS to location	Texts the pickup location's phone number, including the pickup time. Requires the SMS plugin; without it the action does nothing.

Combine them with core actions — for example add Send SMS from the SMS plugin to Pickup order ready to text the customer too.

Notification failures (missing template, mail error, SMS error) are logged and never stop the flow.