FAQ

For merchants

Does Shopware's normal stock still work?

Yes. The product Stock is kept equal to the sum of the active warehouses. Availability, Available stock, clearance sale and listing filters work as before.

Which warehouse does an order take from?

The active warehouse with the lowest Position first. The next one is used only when the first is empty. See How orders take stock.

Can a customer choose the warehouse?

No. Customers see availability per warehouse, but the order always takes stock in position order.

Can I switch off order deduction?

No. Orders always take stock from the warehouses. If you only want to display ERP numbers, the next import overwrites what orders took.

What happens to stock when an order is cancelled?

It goes back to the warehouses it was taken from, highest position first. Only what was actually taken goes back.

Are returns put back into a warehouse?

No. Book returned stock in the Warehouse stock card or through your import.

What does switching a warehouse off do?

Its quantities stay stored but no longer count, are not taken from by orders, and are not shown in the storefront. See Warehouses → Switch a warehouse off.

Why is the Stock field read-only?

The product has warehouse quantities, so its stock is calculated. On a parent with variants it is always read-only, because each variant has its own stock. See Stock per product.

Is the parent product's stock the sum of its variants?

No. Stock is kept per variant, as in Shopware. The variant list in the Warehouse stock card shows an All variants total for information only.

Can I hide exact quantities from shoppers?

Yes. Set Display to Labels only. Shoppers then see In stock, Low stock or Out of stock. See Storefront availability.

Can I show warehouse stock to B2B customers only?

Yes. Choose a rule in Show warehouse stock only when this rule matches. See Configuration.

Can different storefronts show different things?

Yes. Every setting can be set per sales channel.

How do I import stock from my ERP?

Through Shopware's standard Admin API sync endpoint. There is no special endpoint. See Developer docs → Importing stock.

Can a warehouse be limited to one storefront?

No. Warehouses have no sales-channel assignment. Every active warehouse counts for every storefront.

What happens to my data if I uninstall?

Without keep plugin data, all warehouses and quantities are deleted. Product Stock keeps its last value. See Installation → Uninstalling.